Excellent customer service through a digital solution to Permit, Subdivision & Zoning applications

When COVID-19 impacted the in-person Permit/Subdivision application process, a skilled group of employees from Planning & Development and ICT quickly addressed this gap by collaborating on an electronic solution to meet the needs of residents and industry stakeholders.

Within nine days, the interim solution was up and running, which includes:

• A new online submission form.
• New workflows for intake and processing and secure payment processing.
• An adapted high-volume, low-complexity application distribution and review process.

Throughout the process, staff regularly met with industry stakeholders to provide project updates and collaboratively work through roadblocks – something they continue to do weekly.

Coming very soon – is the launch of Release 1 of Planning & Development’s Permitting, Planning, Licensing and Compliance Solution. This will replace the above-mentioned interim solution for permit applications. Planning & Development is excited and committed to continually improving customers’ digital interactions with a focus on service excellence.