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Innovatively adapting Parks & Recreation programs and services

As public health directives continue to change, teams across Parks & Recreation have significantly adapted their programs and services, providing opportunities for residents to safely stay active. Below are just some highlights from the past several months:

  • Developed COVID-19 work practices to ensure the reopening of parks, trails and fields could be done in a safe and efficient manner.

  • Staff stepped up when the municipality was chosen as one of 12 Canadian cities to take part in CBC’s 90-minute televised Canada Day celebrations. Locally, the show received over 100,000 views and the broadcast was selected as one of the top three shows in Canada by Canadian Heritage. View the celebrations here.

  • The Legend team developed a process to keep up with the pace of the large volume of refunds, membership freezes and bookings for municipal and multi-district facilities. As restrictions began to lift, this team reconfigured the system to accommodate new programs and the ability to track clients and maximum numbers.

  • Showed a focus on the customer by launching several programs to align with public health directives, including REC at Home; modified summer day camps; and free outdoor programming throughout the region for children, youth, families and seniors via two travelling Rec Vans.

  • Modified access to select facilities, allowing members of the community to regain partial use of fitness centres and pools. Customers were able to pre-book access times for activities through an online registration system.

  • As restrictions began to lift, staff managed over 80,000 rebookings, including almost 4,000 in the first two weeks of November alone with the reopening of schools for community use.

Through collaboration and innovation, and with their customer’s safety in mind, Parks & Recreation continues to provide amenities that support the physical and mental well-being of residents of all ages.

Arts & crafts was just one topic in the Rec at Home video series.

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